*Important note: Please be advised that during this Covid-19 pandemic, the item’s arrival is expected to be a bit later than usual in 1-2 weeks of delivery time.
Thank you for visiting and shopping at our online store. Following are the terms and conditions that constitute our Shipping Policy.
1. Shipment Processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
We partner with global merchant and artisans in order to provide you the best prices and the most interesting products. This mean that your order ship from global areas such as Canada, Thailand, Tibet, Hongkong, Indian, etc…
Because we ship directly from our partners in these countries, your items may take 2-4 weeks to arrive and be shipped separately in several packages. Please do not panic if it does not show up immediately, it’s on the way to your shipping address.
We offer international shipping options, no matter where you are, you can buy from us!
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
2. Shipping rates
We offers free worldwide delivery on all orders. It is hassle-free!
3. Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 3-5 days.
4. Customs, Duties and Taxes
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.
A friendly online pet store helping you make your dogs and cats happy from head to tail.